Information Systems Support Specialist

Date Opened: 2026-10-28

Job Title: Information Systems Support Specialist
Department: Information Technology
Direct Supervisor: Chief Information Officer

Job Summary:
Provide technical and administrative support for a variety of application software and hardware deployed throughout the facility. Provides end-user support and troubleshooting for all staff. Assist’s Chief Information Officer (CIO) with installing and maintaining the organization’s computer hardware, software, and network infrastructure. Is held accountable for policies and procedures of the department and organization. Additionally, the position serves as a role model for ethical management behavior and promotes an awareness and understanding of positive ethical and moral principles consistent with the Mission, Vision and Behavior Standards of Edwards County Medical Center (ECMC).

Supervisory Responsibilities:
None

Duties/Responsibilities:
Offer technical assistance and support to end-users, addressing their queries and technical issues efficiently.
Play a key role in the installation of software, hardware components, and network infrastructure to support the organization's IT needs.
Create and manage user accounts and profiles, ensuring access and security configurations align with organizational requirements.
Develop, upkeep, and validate Disaster Recovery and Backup Plans for the network to ensure data continuity and data protection.
Assist department directors in reviewing and enhancing computer downtime procedures to minimize disruptions to business operations.
Troubleshoot and resolve network and system problems promptly and with minimal impact on day-to-day operations.
Participate in end-user training activities, aiding in the development and delivery of educational programs.
Aid in configuring and setting up technology for meetings, including webinars, to facilitate seamless communication and collaboration.
Regularly oversee and address IT support tickets submitted daily to ensure prompt issue resolution.
Assist in the responsibility for HIPAA documentation, including verification and validation of security controls to maintain the confidentiality, integrity, and availability of sensitive information.
Engage with various departments on a routine basis to assess whether their IT requirements are being met effectively.
Take the lead on assigned projects, providing regular updates and comprehensive completion reports to the CIO.
Maintain awareness of evolving industry trends and regulatory changes that could impact the department and take necessary actions as required.
Be available to handle IT support calls on a predefined schedule to address technical issues and concerns.
Performs other duties as assigned.

Required Skills/Abilities:
Knowledge of healthcare regulations, EHR systems, and healthcare-specific technologies.
Knowledge of Microsoft 365
Effective troubleshooting skills to identify and resolve technical issues promptly and with minimal disruption.
Strong critical thinking abilities to analyze complex problems and find innovative solutions.
The ability to convey technical information to non-technical users clearly and effectively.
A strong commitment to data security, with the ability to implement and maintain security controls to protect patient information.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Education and Experience:
Bachelor’s degree in information technology, or a related field strongly preferred.
Experience in healthcare IT preferred.
Knowledge of healthcare regulations, EHR systems, and healthcare-specific technologies.
Considerable assertiveness, independent decision-making, and excellent organizational and communication skills.
Given the rapidly evolving nature of healthcare IT, commitment to ongoing learning through workshops, seminars, and continuing education courses.